We ask new patients to bring their prescription along with insurance cards and ID to their first visit, so please check with your provider or give us a call to confirm what’s needed for your specific insurance plan.
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Do I need a doctor's referral for physical therapy?
How is Therapy Consultants different from other physical therapy clinics?
We run a family-owned, one-on-one practice with no rotating between staff or overlapping patients. You get our full attention in a private treatment room every visit, with a plan built specifically around your goals and needs.
Will I see the same therapist every visit?
Yes, absolutely. You’ll work with Hans or Nancy consistently throughout your care. We believe continuity matters, so you’re never explaining your history to someone new since we already know your story and your progress.
How soon can I get an appointment?
We keep our schedule flexible and personal, so give us a call at 423-855-0745 and we’ll work to get you in quickly. Since we don’t overbook, we can usually offer appointment times that fit your needs.
Do you treat patients of all ages?
Yes, we welcome patients of every age, from younger athletes recovering from sports injuries to seniors managing chronic pain or post-surgical rehabilitation. Our approach is tailored to each person’s body and stage of life.
What conditions do you treat?
We treat back and neck pain, headaches, rotator cuff and shoulder issues, hip and knee problems, arthritis, balance difficulties, sciatica, and fibromyalgia, along with general post-injury and post-surgical recovery, using hands-on manual therapy techniques.
What should I expect during my first visit?
We’ll ask, “Where do you hurt today?” and take time to listen before building your personalized treatment plan. New patients should plan to arrive 30 minutes early to complete paperwork.
How long is a typical physical therapy session?
Session length varies based on your treatment plan and needs, since we don’t rush appointments or treat multiple patients at once. Give us a call and we can walk you through what to expect for your condition.
How many physical therapy sessions will I need overall?
This depends entirely on your condition, goals, and how your body responds to treatment. We’ll reassess your progress regularly and adjust your plan so you’re not committed to more sessions than you actually need.
Do you offer virtual/telehealth physical therapy?
Our practice is centered on in-person, hands-on manual therapy in our Chattanooga office, since that personal, one-on-one contact is core to how we treat patients. Call us to discuss the best care option for you.
When should I arrive to my appointment?
If you’re a new patient, please arrive 30 minutes early to complete paperwork. Returning patients, or those who’ve already filled out their forms, should arrive about 10 minutes early.
Do I need to bring anything to my appointment?
Yes, please bring your prescription, insurance card(s), driver’s license, and your new patient forms if you’ve already printed and completed them. This helps us get your visit started smoothly and on time.
What should I wear to my appointment?
We encourage comfortable clothing that allows easy movement for your treatment area. If needed, we can also provide shorts or a gown so you’re comfortable during your session.
What is your cancellation/rescheduling policy?
We ask that you notify our office as soon as possible if you need to cancel or reschedule. This helps us keep appointment times open for other patients who need care.
What happens if I miss an appointment?
Missed visits should be rescheduled promptly. For workers’ compensation patients, we’re required to report missed or cancelled appointments to your adjuster or case manager, so please let us know in advance whenever possible.